Privacy Policy

jcdforwarder.com is operated by Shenzhen Jiechengda International Freight Forwarding Co., Ltd. (深圳市捷诚达国际货运代理有限公司), trading as JCD Forwarder ("JCD", "we", "us"). We are the company responsible for (the "controller" or "personal information handler" of) the personal information described in this policy.

• Registered address: Building C (Entire Building), No. 40 Yuesheng 2nd Road, South Industrial Area, Xinhe Community, Fuhai Street, Bao'an District, Shenzhen, China
• NVOCC filing number: GD20240307220907 (Shenzhen Municipal Transportation Bureau)
• Email: David@JCDforwarder.com
• Phone / WhatsApp: +86 137 2424 6674

This policy covers this website and the enquiries and shipments that come through it. It does not cover third-party platforms we also use, such as Alibaba.com, WhatsApp, LinkedIn, Facebook or Instagram, which have their own privacy policies.

Information you give us

• Quote and contact requests: your name, company name, phone number, email address, and cargo details such as product description, weight, volume, origin and destination. Our quote forms do not send this information to our servers. They open your own email app or WhatsApp with the message filled in, and we receive it only when you choose to send it.
• Chat assistant: the messages you type into the chat window on this site. See "Our chat assistant" below.
• Messages: anything you send us by email, WhatsApp, phone, or through our social media and Alibaba pages.
• Shipment information when you become a customer: shipper and consignee names, addresses and contact details, commercial invoices, packing lists, HS codes, customs and tax identifiers (for example EORI, VAT or importer numbers), Amazon FBA shipment IDs, and payment and billing records. Customs authorities and carriers require this information to move your cargo.

Our chat assistant

The chat window on this site is an automated assistant, not a person. When you send a message, our server passes it, together with the earlier messages in the same conversation, to our AI service provider Groq, Inc. (United States) to generate a reply. We do not save chat conversations on our own systems, and the conversation is cleared when you restart the chat or close the page. Please do not type passwords, payment details or other sensitive information into the chat. To reach a person, use WhatsApp or email.

Information collected automatically

• Server logs: our web server records each request's IP address, browser type, device, page requested, referring page and time. We use these logs to keep the site running, secure it and fix errors.
• Cookies and similar technologies, described in section 4, including advertising cookies set by Google and its partners.

Our online tools

The volumetric, container loading, flight route and unit calculators, and the proforma invoice and packing list generators, run entirely in your browser. We do not receive or store what you type into them. The World Seaport Map loads map images from CARTO and OpenFreeMap, so those providers receive your IP address when you use the map.

• To answer your enquiries, including through the chat assistant, and to prepare freight quotes (legal basis: steps taken at your request before a contract).
• To book, ship, clear customs for and deliver your cargo, and to invoice you (legal basis: performance of our contract with you).
• To meet customs, tax, export-control, sanctions and anti-fraud obligations, and to keep records required by law (legal basis: legal obligation).
• To run, secure and improve this website (legal basis: our legitimate interests).
• To show advertising on this website, including personalised ads where you have agreed (legal basis: your consent where required, otherwise our legitimate interests).
• To send you service updates. We send marketing messages only where you have agreed or where the law allows, and you can opt out at any time.

We do not use your information for automated decision-making that has legal or similarly significant effects on you.

Cookies are small text files that a website stores in your browser. Local storage works in a similar way. This site uses:

If you are in the European Economic Area, the United Kingdom or Switzerland, we ask for your consent before advertising cookies are used. You can change your choice at any time with the "Privacy and cookie settings" link at the bottom of every page. You can also block or delete cookies in your browser settings. If you do, some features may not work and ads will be less relevant.

We use Google AdSense to show ads on this website. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to this site and/or other sites on the internet. Third parties may also place and read cookies in your browser, or use web beacons, to collect information when ads are served on this website.

To learn how Google uses information from sites that show its ads, see How Google uses information from sites or apps that use our services. Google's own privacy policy is at policies.google.com/privacy.

You can opt out of personalised advertising:

• For Google ads, visit Google Ads Settings.
• For other participating vendors, visit www.aboutads.info/choices (United States) or www.youronlinechoices.eu (Europe).

Other ad networks and vendors certified by Google may also serve ads on this site through Google. You can see the full list of these companies, with links to their websites and privacy policies, in our cookie consent window or in Google's list of ad technology providers. If you opt out, you will still see ads, but they will not be based on your interests.

We do not sell your personal information for money. To provide our services we share it with:

• Logistics partners: airlines, shipping lines, railway operators, trucking and courier companies, warehouses, destination agents and Amazon fulfilment centres that handle your cargo.
• Customs brokers and government authorities: Chinese export customs, destination customs and tax authorities, as required to clear and deliver your shipment.
• Service providers: our chat assistant provider (Groq, Inc.), email and messaging providers (including WhatsApp, operated by Meta), web hosting, and payment and banking providers, who process information for us.
• Advertising partners: Google and its certified partners, as described in section 5.
• Others when required: courts, regulators or law enforcement where the law requires it, or to protect our rights, our customers or the public.
• A buyer of our business, if we are involved in a merger or sale, subject to this policy.

Under some US state laws (for example California), letting advertising partners use cookies for personalised ads can count as "sharing" or "selling" personal information. You can opt out using the "Privacy and cookie settings" link, Google Ads Settings, or a Global Privacy Control signal in your browser.

We are based in the People's Republic of China, and our staff, systems and records are located there. Chat messages are processed by our chat assistant provider in the United States. International shipping also means your information is sent to the countries your cargo passes through or is delivered to. Where the law requires it, for example under the EU and UK GDPR or China's Personal Information Protection Law, we use appropriate safeguards for these transfers, such as the transfer being necessary to perform your shipping contract, or standard contractual clauses.

• Enquiries that do not lead to a shipment: up to 24 months after our last contact, then deleted.
• Shipment, customs, invoice and accounting records: for the periods required by Chinese customs, tax and accounting laws, and as long as needed to handle claims or disputes.
• Chat conversations: not stored by us after the reply is sent.
• Server logs: up to 12 months.
• Cookies: as shown in the table in section 4.

We use reasonable technical and organisational measures to protect personal information, including HTTPS encryption on this website and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to:

• access the personal information we hold about you and receive a copy;
• correct inaccurate information;
• ask us to delete your information;
• object to or restrict how we use it, including for direct marketing;
• receive your information in a portable format;
• withdraw consent at any time, without affecting earlier processing;
• opt out of the "sale" or "sharing" of personal information and of targeted advertising (US state laws);
• complain to your local data protection authority.

These rights come from laws such as the EU and UK GDPR, the California Consumer Privacy Act and China's Personal Information Protection Law. To use them, email David@JCDforwarder.com. We will reply within 30 days. We may need to confirm your identity first, and we will not treat you differently for using your rights.

This website is for businesses and adult importers. It is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

This site links to other websites and apps, including WhatsApp, LinkedIn, Facebook, Instagram, Alibaba.com, Google Maps and carrier tracking pages. We are not responsible for their privacy practices. Please read their privacy policies before giving them information.

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If we make significant changes, we will make them clear on this website.

For any question about this policy or your personal information, contact: